Blog

Our eCommerce gateway logistics solutions go beyond the ordinary, offering state-of-the-art data tools that boost productivity and give our clients a distinct competitive advantage.

With the CCL Tech suite, we’re empowering freight forwarders with innovative applications and software that simplifies various aspects of international commerce.

So, what is included in CCL Tech and how can it streamline your logistics operations?

 

What’s included in the CCL Tech suite?

CCL Tech offers a suite of innovative solutions to simplify various aspects of international commerce such as payment processing, customs declaration and product returns management.

Our suite includes:

 

Customs Central – Customs declaration automation

Customs Central is a fully digital customs declaration platform that streamlines eCommerce and FBA shipments through major UK and EU gateway hubs such as LHR (London Heathrow), CDG (Paris Charles de Gaulle) and AMS (Amsterdam Schiphol).

By automating aspects of your customs declaration, Customs Central can help free up your time to allow you to focus on what you do best!

What does Customs Central deliver?

 

-      Digital solution for UK & EU gateway logistics: By offering a seamless, fully digital customs declaration process, Customs Central can ensure eCommerce and FBA shipments are efficiently processed through UK and EU gateway logistics hubs.

-      ‍BIRDs/ IOSS ready and automated data: Our system automates data and documentation management, reducing manual input and chance of human error.

-      HS Code classification: Using advanced HS Code Classification for accurate product categorisation, Customs Central can help avoid delays and penalties while ensuring compliance with customs regulations.

-      Real-time tracking: Customs Central allows you to monitor your shipments in real-time, proactively managing any unlikely issues that arise while ensuring timely deliveries for your customers.

-      Tailored tax reporting: Using the platform’s reporting functionality, comprehensive tax reports can be generated at a click of a button for quick compliance with your financial obligations.

-      Returns and duty drawback: Need to process returns duties? Customs Central can seamlessly handle returns and duty drawbacks, optimise financial operations and improve overall business efficiency.

Customs ePay – Quick and secure import payments

In addition to customs declaration automation, our suite makes paying custom duty and VAT payments for DDU (Delivered Duty Paid/Delivered at Place) shipments simple!

Shipping products under DDU terms can be advantageous for businesses aiming to reduce upfront expenses. However, to avoid potential delays, it requires clear communication and a defined payment process for customers.

With CCL’s Customs ePay – available as an app on the Apple AppStore and Google Play – these payments can be made through a smart, secure and user-friendly payment platform.

What can users find on the Customs ePay app?

 

-      Streamlined payments: Payments made in just three clicks! Customs ePay offers quick and easy online and mobile import tax collection, integrating with credit cards for convenience.

-      Automated release on payment receipt: Once the customer’s import duty and VAT payments are processed and confirmed, the goods will be released automatically –eliminating delivery delays and expediting customs procedures.

-      Scheduled reminders via email and SMS: Helping you stay on top of payments! Customs ePay allows email and SMS reminders to be scheduled around payments, enhancing convenience and reducing risk of delay.

-      Accepting all major payment methods: Customs ePay is compatible with all major payment methods including Visa and Mastercard, for customer convenience.

-      Branding options available: We understand the importance of keeping branding consistent across your communications! The Customs ePay application provides a dedicated branding tool for each gateway, helping you enhance trust and payment conversion.

 

eTurns – Easy returns for eCommerce goods

Processing international returns can be tricky – especially when recovering customs payments on products!

CCL’s eTurns platform is a simplified international returns and duty drawback solution, allowing eCommerce retailers to recover import VAT and duties on undelivered or returned goods with minimal friction.

By helping you take the hassle out of your returns, you can ensure no customs payments are lost on refunded products while ensuring your customers are left satisfied when their products are returned or replaced.

What can you expect when using eTurns?

 

-      Duty drawback service: eTurns enables the quick recovery of import VAT and/or Duty when parcels fail to reach their final destination or when the consignee chooses to return the item.

-      Data-specific returns: Our data-driven returns solution, powered by Clicks it Returns, ensures accurate processing with clear return reasons - all managed through a single automated hub.

-      Reduction in customer enquiries: By managing your returns under one system, eTurns can significantly reduce direct returns enquiries from customers, saving your team valuable time and resources.

-      Paperless returns: Our returns process is completely paperless, reflecting our ongoing commitment to sustainability!

 

Simplifying your freight forwarding with innovative tech solutions

At CCL, we’re always looking for ways to make cross-border logistics and customs clearance easy for our customers!

That’s why we have continually invested into a suite of helpful logistics software, streamlining complex freight forwarding operations and enhancing supply chain efficiency.

Thanks to these helpful digital tools, CCL have remained at the heart of global trade, delivering our expert services to businesses across Europe, Asia, North America and Latin America.

Whether you're expanding into new markets or optimising existing routes, our expert team provides hands-on support throughout implementation - offering detailed consultancy and guidance every step of the way.

Ready to take your global supply chain to the next step?

‍